FREE SHIPPING OVER $75
Frequently Asked Questions
About Our Jewelry
What materials are your jewelry made from?
Our jewelry is crafted using high-quality base metals with gold or silver plating. Each piece is thoughtfully designed for beauty, comfort, and everyday elegance.
Is your jewelry hypoallergenic?
Many of our pieces are designed to be nickel-free and suitable for sensitive skin. However, individual sensitivities vary, so we recommend reviewing product descriptions or reaching out if you have any specific concerns.
Will the gold or sliver plating fade?
Yes - plated jewelry naturally wears over time, especially with frequent use. Proper care can significantly extend the life and shine of your pieces.
Jewelry Care
How do I care for my jewelry?
To keep your jewelry looking it's best:
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Put jewelry on after perfume, lotion or makeup
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Remove before showering, swimming, or exercising
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Avoid water, sweat, and harsh chemicals
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Store in a dry place and wipe gently with a soft cloth after wear
You'll receive a care card with your order for easy reference
Can I clean my jewelry?
Yes - gently wipe with a dry, soft cloth. Avoid jewelry cleaners, polishing cloths, or abrasive materials, as these can damage the plating.
Orders & Shipping
Where do you ship?
We currently ship within the United States. If International Shipping becomes available, we'll announce it on our website and social media
How long will my order take to ship?
Orders are typically processed within 2-3 business days before shipping. Once shipped, you'll receive a confirmation email with tracking information.
Do you offer gift packaging?
Yes! Our jewelry is thoughtfully packaged and perfect for gifting.
Returns & Exchanges
What is your return policy?
Due to the delicate and personal nature of jewelry, all sales are final, unless your item arrives damaged or incorrect. If you experience an issue with your order, please contact us within 48 hours of delivery so we can make it right.
What if my item arrives damaged?
Please email us with your order number and clear photos of the issue. We'll review your request and assist you promptly
Custom Orders & Availability
Do you offer custom or personalized jewelry?
At this time, we do not offer custom or personalized pieces unless noted in a specific collection.
Will you restock sold-out items?
Some designs are limited-run and may not be restocked. If a piece you love sells out, feel free to contact us - we're happy to check availability or suggest a similar style.
Additional Questions
How can I contact you?
You can reach us anytime at hellobellalunacollective@gmail.com. We aim to respond within 1-2 business days.
Do you offer discounts or promotions?
Occasional promotions are shared with our email subscribers and followers - be sure to sign up and stay connected!