Store Policy
Customer Care
At Bella Luna Collective, we believe every customer deserves to feel seen, supported, and cared for. Whether you're shopping for yourself, choosing a gift, or exploring our resources, we're here to make your experience smooth, joyful, and affirming.
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How We Support You
Friendly, Responsive Assistance
Have a question about a product, order, or digital download? We're here to help with clarity, kindness, and real human support. Email us anytime at hellobellalunacollective@gmail.com and we'll get back to you as soon as possible.
Order Support & Updates
We'll keep you informed every step of the way. Once your order ships, you'll receive tracking information so you can follow your package from our hands to yours.
Handcrafted Quality
Every item is made with intention, care, and attention to detail. If something doesn't meet your expectations, reach out - we want you to love what you receive.
Digital Product Assistance
If you have have trouble accessing or downloading your digital files, we're happy to resend links or help troubleshoot.
Returns, Refunds & Exchanges
We want you to feel confident in your purchase. You can review our full policies here:
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Refund & Return Policy
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Shipping Policy
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Digital Product Policy
Sensitive Ear-Friendly Jewelry​
We know comfort matters. Many of our earrings are made with hypoallergenic ear wires and lightweight materials to support sensitive ears.
Community-Centered Care
Bella Luna is more that a shop - it's a sanctuary. We're committed to creating a supportive, inclusive experience for LGBTQ+ folks, women, and anyone seeking beauty, affirmation, and belonging.
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Privacy & Safety
Last updated 04/05/2026
Bella Luna Collective ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our brand. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect infromation in the following ways:
1. Information You Provide:
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Name
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Email address
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Shipping and billing address
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Payment information (processed securely through third-party providers)
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Order details
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Messages or inquiries you send us
2. Automatically Collected Information:
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IP Address
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Browser Type
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Device Information
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Pages Viewed
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Cookies and tracking data
This helps us improve website performance, personalize your experience, and understand how visitors use our site.
How We Use Your Information
We use your information to:
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Process and fulfill orders
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Communicate with you about your purchase
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Respond to customer service inquiries
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Send optional marketing emails (only if you opt in)
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Improve our wevsite, products, and customer experience
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Prevent fraud and maintain security
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Comply with legal obligations
We never sell your personal information.
Sharing Your Information
We only share your information with trusted third parties when necessary, including:
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Payment processors (e.g., Shopify Payments, PayPal)
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Shipping carriers
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Email marketing platforms (only if you subscribe)
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Website hosting and analytics providers
These partners are only permitted to use your information to perform services on our behalf.
Cookies & Tracking Technologies
We use cookies to:
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Keep your shoping cart active
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Remember your preferences
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Analyze website traffic
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Improve site performance
You can disable cookies in your browser settings, but some features may not function properly.
Data Security
We take reasonable measures to protect your information, including encryption, secure payment processing, and limited access to personal data. However, no method of transmission over the internet is 100% secure.
Your Rights
Depending on your location, you may have the right to:
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Access personal information we hold about you
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Request corrections or updates
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Request deletion of your data
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Opt out of marketing communications
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Request a copy of your data
To exercise these rights, contact us at: hellobellalunacollective@gmail.com
Email Marketing
If you subscribe to our newsletter, you may receive updates about new products, promotions, and community offerings. You can unsubscribe at any time using the link in any email.
Children's Privacy
Our website is not intended for children under 13, and we do not knowingly collect information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updates "Last Update" date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Bella Luna Collective
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments